All merchandise is subject to a manufacture inspection upon arrival before the return will be finalized. You must email firstname.lastname@example.org for an RA # and instructions before you send the return back. All products must be returned in resalable condition (unused and/or unopened). There will be no credit issued on items that have been opened or used. All merchandise returned will be processed within 10 business days. Returns must be sent back within 30 days of the invoice date or restocking fees of 15% will be applied. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD’s will be accepted.